at the following locations:
FRANKFORT (Louisville Road Branch)
1. What is an ITM?
An Interactive Teller Machine (ITM) looks like an ATM, but there’s one big difference: our members can have a real time, face to face interaction with a Commonwealth Credit Union teller at the machine. You can conduct teller transactions via video conferencing at the drive-thru, and they’ll guide you through every step of your transaction.
2. How do I begin my transaction at an ITM?
When you’re ready to begin your transaction, simply touch the screen for a teller. This will initiate your connection directly to one of our interactive tellers. After your identity has been confirmed, the teller will assist you with your transaction request.
3. What transactions can I perform at an ITM?
Almost any transaction that can be completed at a teller line can be completed at an ITM.
(Note: ITMs cannot accept coins)
4. When are ITMs available?
ITM availability hours are:
Monday - Friday: 8:00 AM - 5:30 PM
Saturday: 9:00 AM - 12:30 PM
5. Where are ITMs located?
ITMs are currently in service at the Louisville Road Branch in Frankfort, Shelbyville, Georgetown, & Hamburg
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