Welcome to the CCU Family!
Commonwealth Credit Union is proud to welcome Eastern Kentucky Federal Credit Union members to our family.
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We are so excited to welcome you to Commonwealth Credit Union! As a valued new member, this page serves as an additional resource to provide you information about who we are, and how we're here to help you.
UPDATES
Live Video Teller Now Available at Our Prestonsburg Branch Drive-Thru
We’re bringing convenience and personal service together with your new Live Video Teller!
A Live Video Teller is a virtual teller you can talk to through a screen. You can make deposits, withdraw money, transfer funds, pay loans, and ask account questions—just like you would inside the lobby, but without having to go inside. The tellers are real CCU team members, ready to virtually help!
Live Video Teller Hours of Operation
- Monday-Friday: 8:00 AM - 5:30 PM
- Saturday: 9:00 AM - 12:30 PM
Plus, when teller service isn’t available, the same machine functions as a 24/7 ATM for your everyday banking needs.
Our Mission
At Commonwealth Credit Union, our mission is simple: Bettering Lives Through Our Passion to Serve. Since 1951, we've been dedicated to providing our members with financial tools, services, and support they need to live life to the fullest. We're so happy we now get to make those same things available more easily to the good people of Eastern Kentucky. We look forward to building a relationship with each and every one of you, while providing financial guidance to help you succeed!
Products Designed to Better Lives
As a CCU member, you will have access to a wide range of financial products designed to meet your unique needs. We understand that each person's financial goals are different, so our products reflect that! Whether you're saving for the future, buying your dream home, or planning for retirement, we offer products that help you achieve what you've set your mind to.
Explore more products and services by navigating the tabs on our homepage.
Our Commitment to Community
Community is at the heart of everything we do. We are dedicated to making a difference outside of financial services through the support of community based programs. Here are just a few of many initiatives we participate in currently:
- Franklin County Backpack Snacks: Our team members regularly stock backpacks with food and supplies, so that children have access to necessities on weekends.
- Cinderella's Closet: Helping students experience the magic of prom by providing formalwear to those who need it.
- Central Kentucky Heart Walk: Our team raises funds that go directly toward the fight against heart disease and strokes.
- Make-A-Wish Toy Closet: We work closely with Make-A-Wish to support children with life-threatening illnesses.
These are just a few of our currently sponsored community events. Learn more through our Giving Back page.
We can't wait to support community initiatives close to your home and heart!
IMPORTANT DATES
Your hard-earned money will remain safe and secure, and the transition from EKFCU to CCU will be as smooth and seamless as possible. Here are the key dates you need to know:
- July 1st, 2025: All access to the EKFCU system will end.
Connect with us
We are here for you every step of the way! Get in contact with us in whatever way is most convenient to you:
- Onsite: Kim Durrum, Chief Member Experience Officer, and Glenn Griffin, Operations Regional Manager, are already set up at the branch in Prestonsburg. Come on by, they're so excited to meet you!
- On the Phone: Give us a call at 800.228.6420
- Online: Connect with us on social media via Facebook or Instagram.
Frequently Asked Questions
Where will the Commonwealth Credit Union branch be located?
Our branch is located in the building where EKFCU previously resided at 550 North Lake Drive, Prestonsburg, KY 41653.
Will there be any disruptions to my accounts during this transition?
We are working hard to make this transition as easy and seamless as possible. If there is downtime, it will be the short period of time on the day we switch over your accounts to CCU.
Will my online banking change?
Yes, you will gain access to Commonwealth Credit Union's advanced online and mobile banking platform on July 1st, 2025. We will provide step-by-step instructions and support to ensure easy access.
Will my debit or credit card still work?
Your EKFCU cards will continue to work through June 30th, 2025. Beginning July 1st, 2025, you will access your accounts with your new CCU debit card.
Will I have access to all of CCU's products and services?
Yes, you will have the ability to apply for any of CCU's products and/or services.
Does Commonwealth Credit Union offer credit cards?
Yes, and here's a link to our credit card page.
When did the merger become official?
The legal merger between Eastern Kentucky Federal Credit Union and Commonwealth Credit Union became official on Thursday, May 1, 2025.
When can EKFCU members start using the Commonwealth Credit Union branch network?
Previous EKFCU members will continue to use the Prestonsburg branch only until the full system conversion on June 30, 2025.
What’s happening at the Prestonsburg branch?
On May 5, CCU signage was installed at the branch. It will operate as a dual credit union branch, offering all services to CCU members while EKFCU members continue with their current system.
When is the system conversion happening?
The system conversion date will be June 30, 2025. The Prestonsburg branch will be closed on Monday, June 30 for conversion.
Can I view my EKFCU transaction history within my new CCU Digital Banking account?
No, you won’t be able to view your EKFCU transaction history within your new CCU Digital Banking account.
Will the branch offer Saturday hours?
Not at first. However the branch will open for Saturday hours for the first time on Saturday, September 6, 2025, from 9:00 AM to 12:30 PM.
Will mobile deposits continue to work until July 1st?
Mobile deposits through the EKFCU app will only be available until 2 PM on June 30th. After that, the feature will be disabled and you won’t be able to deposit checks through that app. The CCU Mobile Banking app will begin accepting mobile deposits starting July 1st. In the meantime, you can visit one of our branches, shared branches, or a deposit-enabled ATM for check deposits.
How will I get my final statement from EKFCU?
Your final account statement will be mailed to you—there will be no eStatement available for this one. eStatements will pick back up the following month through CCU.
What happens to my bill pay when the switch happens?
On June 30, between 9:00 AM and 5:00 PM ET, your previous Bill Pay system will be deactivated. Here’s what that means for you:
- Any payments still marked as “Pending” will be cancelled once your account is inactivated.
- WHAT YOU NEED TO DO: You will need to make your payment using CCU’s Bill Pay.
- WHAT YOU NEED TO DO: You will need to make your payment using CCU’s Bill Pay.
- All electronic bills (e-bills) will be cancelled as well.
- WHAT YOU NEED TO DO: You will need to set these up in CCU’s Bill Pay.
- If you scheduled paper check payments, some may still go through (even if they’re dated after June 30) because they’re already in the mail processing system and can’t be stopped.
- WHAT YOU NEED TO DO: You will need to monitor your account and resubmit payment if necessary.
