Family relaxes on the floor together.

Member Assistance


Member assistance program

When you've been through an unspeakable tragedy, you have enough to worry about without adding financial woes on top of it. To do our part, we're currently offering member assistance programs to those in the Kentucky Flood FEMA Declaration Counties. Our team will assess your situation and determine if there is an opportunity to assist you at this time. All programs subject to approval, qualifications, and eligibility.


Member Assistance Loan

Our new Member Assistance Loan will allow members to borrow up to $5,000 for up to 36 months at 3.00% APR.* We will also delay your first payment for 90 days from the loan opening date, so you can focus on you and your loved ones during this difficult time. These funds can be used for whatever you need - like paying bills, purchasing groceries, or any other daily expenses. 

Click on the link below to get started. Then, click Personal Loans and select Member Assistance for the purpose.

*Example: for a $5,000 loan for a term of 36 months with a 3.00% APR, the monthly payment will be $145.41 or $29.08 per $1,000 borrowed. Interest will continue to accrue during the 90 day no payment period. Must meet eligibility requirements. All loans subject to approval. Limited time offer.
 


Skip-A-Payment

We know this is a stressful time for you. If skipping your loan payment could reduce some of that stress, know that this option is available. For a lower fee, select option 1 to skip a payment through Digital Banking. If you're not enrolled in Digital Banking, click on the Secure Login button and select Enroll Now. Or, you can always choose option 2 to have your request completed by one of our team members.
 
Members are allowed one (1) skip per loan per rolling year. The following loan types are eligible:
  • Vehicle Loans
  • ATV Loans
  • Recreational Vehicle / Camper Loans
  • Consumer Loans
  • Credit Cards
  • Line-Of-Credit Personal Loan
  • Share Secured Loan
  • Certificate Loan
 
**Members must qualify for approval. Criteria includes no extension agreements, no legal accounts. First payments on loans are also not eligible. The final payment on "Balloon loans" cannot be skipped for Share Secured and Certificate Loans. The form must be submitted in the month you want to skip; prior to the due date. Members may only skip one time per loan, per rolling year. A loan must be opened for 6 months on date of Skip. Interest will continue to accrue when a payment is skipped. If your vehicle is financed with Commonwealth Credit Union and you purchased GAP coverage, multiple payment skips may impact your GAP claim in the event of a total loss. Members cannot be currently delinquent.
 

Additional Assistance

Everyone's situation is unique. If you need assistance beyond the options above, we may be able to help. Complete the form below and someone for our Member Solutions Team will contact you.