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Member Assistance

Member assistance program

Sometimes the things that derail us are out of our control. Whether it's a natural disaster, pandemic, or government shutdown - a disruption of pay could be disastrous. That's why we created the Member Assistance Program. You can rest assured that when you need us most, we'll be here to help you navigate the journey ahead. All programs are subject to approval, qualifications, and eligibility.

Pending Qualifying Events:

  • US Government Shutdown 

Member Assistance Loan

Our Member Assistance Loan allows eligible members to borrow up to $5,000 for up to 36 months at 3.00% APR.* We will also delay your first payment for 90 days from the loan opening date, allowing you to focus on yourself and your loved ones during this difficult time. These funds can be used for whatever you need - like paying bills, purchasing groceries, or any other daily expenses. 

When the Member Assistance Loan becomes available, there will be a teal Apply Now button below. You'll click the button, click Personal Loans, and then select Member Assistance for the purpose.
*Example: for a $5,000 loan for a term of 36 months with a 3.00% APR, the monthly payment will be $145.41 or $29.08 per $1,000 borrowed. Interest will continue to accrue during the 90 day no payment period. Must meet eligibility requirements. All loans subject to approval. Limited time offer.


We know this is a stressful time for you. If skipping your loan payment could reduce some of that stress, know that this option is available. For a lower fee, select option 1 to skip a payment through Digital Banking. If you're not enrolled in Digital Banking, click on the Secure Login button and select Enroll Now. Or, you can always choose option 2 to have your request completed by one of our team members.
Members are allowed one (1) skip per loan per rolling year. The following loan types are eligible:
  • Vehicle Loans
  • ATV Loans
  • Recreational Vehicle / Camper Loans
  • Consumer Loans
  • Credit Cards
  • Line-Of-Credit Personal Loan
  • Share Secured Loan
  • Certificate Loan
**Members must qualify for approval. Criteria includes no extension agreements, no legal accounts. First payments on loans are also not eligible. The final payment on "Balloon loans" cannot be skipped for Share Secured and Certificate Loans. The form must be submitted in the month you want to skip; prior to the due date. Members may only skip one time per loan, per rolling year. A loan must be opened for 6 months on date of Skip. Interest will continue to accrue when a payment is skipped. If your vehicle is financed with Commonwealth Credit Union and you purchased GAP coverage, multiple payment skips may impact your GAP claim in the event of a total loss. Members cannot be currently delinquent.