Member assistance program
When you've been through an unspeakable tragedy, the last thing you want to worry about is your finances. When you're ready, and if you think you need help, please don't hesitate to reach out. Our team will work with you to assess your situation, and we'll present what options are available. All programs are subject to approval, qualifications, and eligibility.
Current Qualifying Events:
- Loan eligibility will be from July 22nd, 2025 through September 10th, 2025.
- Members must also provide a photo and written description of property damage.
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Victims of flooding/landslides in Texas/New Mexico.
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Members must reside in one of the affected counties:
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New Mexico
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Chaves County
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Lincoln County
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Otero County
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Valencia County
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Texas
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Burnet County
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Kendall County
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Kerr County
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Kimble County
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Llano County
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Mason County
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McCulloch County
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Menard County
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San Saba County
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Tom Green County
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Member Assistance Loan
Our Member Assistance Loan allows eligible members to borrow up to $5,000 for up to 36 months at 4.00% APR.* We will also delay your first payment for 90 days from the loan opening date, allowing you to focus on yourself and your loved ones during this difficult time. These funds can be used for whatever you need - like paying bills, purchasing groceries, or any other daily expenses.
To apply for a Member Assistance Loan, please give us a call at 800.228.6420.
*Example: for a $5,000 loan for a term of 36 months with a 4.00% APR, the monthly payment will be $148.57 or $29.71 per $1,000 borrowed. Interest will continue to accrue during the 90 day no payment period. Must meet eligibility requirements. All loans subject to approval. Limited time offer.