We’re upgrading your digital banking experience with a modern design, easier navigation, new online and mobile banking features, and enhanced security—making it simpler and safer to manage your money anytime, anywhere.
stay in control of your cards
Lost your card or simply need a breather from spending? You can instantly disable or re-enable your card with just a tap—no need to call support or wait in line. Whether you're traveling, budgeting, or protecting your peace of mind, you’re always in command of when and how your card is used.
take charge of your financial journey
Our new financial wellness tools are designed to support you from start to success. Dive into personalized insights that help you better understand your spending habits, set achievable savings goals, and stay on track with your financial goals, It's like having a personal financial planner right in your pocket.
set real-time alerts that work for you
No ore surprises. Customize alerts for what's most important to you, whether it's large transactions, low balances, or account activity. With timely notifications sent straight to your phone, you’ll always know what’s happening with your money, exactly when it happens.
What are some of the new features?
One feature that we’re really excited about is enhanced card controls—the ability to turn your cards on and off, additional card alerts, card activation, PIN management, and the ability to send a new card number straight to your wallet—all from inside the app. There will also be some new Financial Wellness tools. We’ll share more as we get closer to the official upgrade.
Will I need to download a new app?
We’re very excited to share that you won’t have to download a new app. If your app doesn’t update automatically, you’ll just need to go into your apps and update it manually.
What should I expect during the upcoming upgrade?
The upgrade is scheduled for July/August, and we’ll share exact dates as we get closer. There’s nothing you’ll need to do, but we recommend checking that your contact information is up-to-date. Your app should update automatically, unless you’ve disabled that setting—in which case you’ll need to update it manually. There may be a very brief period of downtime on the day of the transition, but we’ll notify you in advance.
Will my account information or history be lost?
No. You’ll continue to have access to your full account details, including transactions from the last 12 months and statements from the past 2 years.
Will my scheduled transfers still work?
Yes, any scheduled or recurring transfers will continue to transfer as normal. We encourage you to verify that everything carried over accurately after the upgrade.
Will alerts that I have set carry over?
The alerts that you currently have set up will not carry over. However, we’re excited to share that the upgrade will come with even more customization to help you manage your account better than ever.
Will I still be able to use the CCU Card Monitor+ app?
All the great features you love from the Card Monitor + app are being moved into the CCU Mobile Banking app. That means no more juggling between two apps—you’ll have everything you need in one convenient place! After the upgrade, the Card Monitor + app will be retired, so please turn off any card control settings you’ve set up and delete the app from your devices.
Please note: Alerts from CCU Card Monitor + will stop after the Digital Banking Upgrade. However, if you have any of these card controls set up, you will need to manually turn them off before deleting the app:
- Decline online transactions
- Decline international transactions
- Decline ATM transactions
- Set transaction limit (All transactions at or above set amount will be declined)
I like having the option to make payments to my CCU loans from other financial institutions, will I still be able to do that?
Yes! In fact, the upgrade makes it so easy that we’re directing all members who make payments from other financial institutions to digital banking to make their payments.
Can each person on my account have their own login?
Yes! It’s never a good idea to share your credentials.
I currently see the share/loans I’m joint on, will I still be able to see those?
Yes, any share or loan you’re tied to will display in your digital banking dashboard.
I have a personal and business account. Do I need different logins for each?
Great news—just one login is all you need! For the best experience, sign in with your personal account first, and your business account will automatically appear on your dashboard. You can easily switch between personal and business accounts within the app, giving you full access to all features without the hassle of multiple logins.
I have a personal and specialty (trust, estate, court-appointed, KYUTMA, or SSI) account. Do I need different logins for each?
Great news—just one login is all you need! For the best experience, sign in with your personal account first, and your specialty account will automatically appear on your dashboard. You can easily switch between personal and specialty accounts within the app, giving you full access to all features without the hassle of multiple logins.
I’m an authorized signer on a business account. How do I get access to the business account?
Please contact the business owner to request access as a User.
I currently use Bill Pay. Will everything carry over?
Yes, all bill pay payees and history will carry over.
I like to do member to member transfers. Will I have to set that up again?
For personal accounts, everything will carry over in the upgrade. However, if you’ve set up a member to member transfer with a business or speciality (trust, estate, court-appointed, KYUTMA, or SSI) account, they will not carry over.
Quickbooks, Quicken, and Mint Users
This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition.