Privacy Information

How your information is handled and protected.


Privacy Notice

Customer Identification Policy

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who open an Account. Identity verification also helps protect you and us from identity fraud. What this means for you: When you open an Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

Children's Online Privacy Policy

Commonwealth Credit Union does not knowingly collect, nor is our website designed or directed to collect, personal information from children under the age of 13 without verifiable parental consent. Should a child whom we know to be under the age of 13 send personal information to us, we will only use that information to respond directly to that child, seek parental consent, or provide parental notice.

This policy is in accordance with the Children’s Online Privacy Protection Act (COPPA). We do not share or monetize children’s data in any way. For more information about COPPA, please visit the Federal Trade Commission’s website.

Use of Cookies 

At Commonwealth Credit Union, we use cookies and similar tools to make our website more useful and tailored to your needs.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember who you are, how you use it, and what your preferences might be. We may also use other tracking tools, like pixel tags, which quietly let us know when certain pages are viewed so we can improve your experience.

Why We Use Cookies

We use a variety of cookies, both first and third-party, each serving a different purpose:

  • Essential Cookies

These keep the website working correctly—handling things like logins and page navigation. 

  • Performance & Analytics Cookies

We use analytics tools like Google Analytics to help us understand how people interact with our site through performance and analytics cookies. For instance, they show us which pages are popular, how long visitors stay, and help us improve how we interact with you. 

  • Preference & Functionality Cookies

These remember your choices—like language or region—so you don’t have to reset them each time you visit.

  • Marketing & Advertising Cookies

These are used to show ads that match your interests and track the performance of our advertising campaigns. Some of these may come from third-party partners like Google or Meta.

Your Control Over Cookies

Most web browsers accept cookies by default, but you can update your browser settings to block or delete them. Keep in mind that disabling cookies may affect how the site functions—especially for secure services like digital banking.

OPT-OUT

Where applicable, members may opt out of receiving email, text, and direct mail communications from Commonwealth Credit Union and certain third parties. Members can unsubscribe by clicking “unsubscribe” in emails or replying “STOP” to individual texts.To opt out of some or all non-required communications, please call 800.228.6420 or visit your local branch to set your preferences.

Please note:

  • It may take up to 30 days to fully process your opt-out request.
  • During this time, you may continue to receive communications that were already scheduled or in progress.
  • Commonwealth Credit Union will honor your preferences as quickly as possible and ensure they are reflected in the next communication cycle.

Pretexting Protections

We train our staff and implement safeguards to detect and prevent pretexting—attempts by unauthorized individuals to gain access to your personal information under false pretenses.

Third-Party Service Providers

Commonwealth Credit Union may engage third-party vendors to support our operations, such as payment processors or technology providers. We require all vendors to comply with strict data protection standards and conduct regular reviews to ensure they maintain appropriate safeguards for your personal information.