Fraud Prevention

Scamming College Students

You don't have to be a genius to know there is no such thing as a "free lunch." If it sounds too good to be true - it is! Read more

Callers Impersonate Legitimate Technical Support

Need to Contact Yahoo customer care? There are a few ways to do so - but Yahoo warns that by phone is not an option. Read more

Identity Theft Information for Taxpayers

What is tax-related Identity Theft? Tax-related identity theft occurs when someone uses your stolen Social Security Number (SSN) to file a tax return claiming a fraudulent refund. If you become a victim, we are committed to resolving your case as quickly as possible. Read more

Online Tips
  1. Update virus protection software periodically and after every new virus alert is announced.
  2. Don't download files or open hyperlinks sent from people you don't know.
  3. Use a firewall program to prevent your computer from being accessible to hackers.
  4. Use a secure browser to guard the security of your online transactions.
  5. Enter personal and financial information only when there is a "lock" icon on the browser's status bar and look for the URL to read "https" versus "http".
  6. Before disposing of a computer, delete personal information using a "wipe" utility program to overwrite the entire hard drive.
  7. Register for the Online Protection with Visa Checkout.
  8. Never respond to "phishing" emails.
  9. When logging in to "Online Banking" or "Online Shopping" sites always type the address of the site into your browser.
  10. If you must store sensitive information on your laptop:
    1. Use a strong password - one that is a "hard to guess" combination of upper and lower case letters and numbers.
    2. Don't use an automatic login feature.
    3. Always log off when you're finished.
Travel Tips
  1. Due to security and fraud concerns, Commonwealth Credit Union may block card usage at some merchants in various states and countries. In order to assure the use of your card is as worry-free as possible please contact Commonwealth Credit Union before you travel at 800.228.6420 or 502.564.4775 to notify us of your travel plans. Doing so, will allow us to make your card(s) available for use in certain locations or we may be able to offer you an alternative method.
  2. Have a backup means of cash in case your card is lost or stolen.
  3. You may be contacted by our Fraud Center to verify charges outside of your normal spending pattern while traveling. Please be sure to verify your transactions if contacted to minimize any interruptions during your travel. It is especially important to provide us with all your current contact information prior to your departure.
  4. Upon your return if you happen to notice any suspicious activity on your account, please contact us immediately so we may research and investigate those transactions.
General Tips
  1. Sign the back of your plastic or write in the panel "check ID".
  2. Memorize your PIN number and do not store the number in your wallet or write the number on the card. Re-pin options are available at all branches.
  3. Keep an eye on your card every time you use it. Try and not let it leave your eyesight.
  4. Hold on to all receipts for card purchases at least for 1-2 statement cycles.
  5. Monitor your statement regularly and notify the Credit Union if you see any unauthorized charges.
  6. Contact us immediately if your card is lost or stolen or you suspect fraudulent activity.
  7. Do not lend your card to someone to make a purchase for you.
  8. Keep your purse or wallet safe at all times.
  9. Do not have your Social Security number or Drivers License number printed on your checks.
  10. Be aware of your surroundings, especially at ATM's, where your pin information is used.
  11. Carry only those cards you really need.
  12. Never respond to phone calls or text messages where your account information is being asked for.
  13. Shred all statements and pre approved credit card offers with a crosscut shredder.
  14. Have a "vacation hold" put on your mail if you will not be there to receive it.
  15. Never sign a blank receipt. Carefully draw a line through any blank portions of the receipt where additional charges may be fraudulently added or changed.
  16. Remove mail from your mailbox promptly.
  17. Complete a change of address immediately when moving.
  18. Know your billing cycles and if you don't receive a statement contact your financial institution.
  19. Do not give out your checking account information unless you know the company requesting the information and understand why the information is necessary.
  20. Check your credit reports annually, report any inaccurate information.

Caution For ID Theft Protection Services