"Tellie"

("Tellie," the Touch-Tone Teller)

Our Audio Response System ("Tellie") allows you to make transactions wherever you are 24 hours a day, every day from any "touch tone" phone.

Plus, you can call toll free, nationwide. It's easy, it's convenient, free and safe.

You can reach "Tellie" by calling 502.564.5463 or 800.435.5463. You must be signed up for "Tellie" service before you can access your accounts. Sign up with our "Tellie" application today.

You can perform the following transactions:

Savings, Checking or Loan Balance inquiries
Verify if a check has cleared
Have a check sent to you from your savings or loan account
Transfer funds from Checking to Savings
Transfer funds from Savings to Checking
Transfer funds from one of your Savings Accounts to another.
Transfer funds from your account to another member's account
(you must have joint access to that account).
Look up account dividends paid to you this/last year
Look up loan interest you paid this/last year
Make loan payments from Savings or Checking
Transfer Credit Card payments
Place a Stop Payment on a check
Change Access Code automatically

Audio Response Service Reference Card
"Tellie" The Touch-Tone Teller
502.564.5463 • 800.435.5463

NOTE: Please be sure to enter the "#" sign, when prompted, to let "Tellie" know that your entry has been completed. For some transactions, you will be asked to select "1" to proceed with the transaction or "9" to cancel the transaction.

*SERVICE CODES*
SHARE HISTORY:	7#	TRANSFERS:
DEPOSIT HISTORY:	8#	Savings to Checking	21#
ACCOUNT HISTORY/WITHDRAWALS:	9#	Checking to Savings	22#
BALANCES:		Personal Loan to Savings	25#
Savings Balances	11#	Share Account to Share Account	27#
Checking Balances	12#	Loan To Any Account	28#
Any Savings Balance	15#	Member Share To Joint Member Share	29#
Any Loan Balance	16#	From Savings To Loan	41#
CHECKS PAID:		From Checking To Loan	42#
Last 5 Checks Paid	13#	From Any Share Account To Loan	45#
Check paid (give number)	14#	CHECK WITHDRAWALS MAILED:
Check paid (any account)	17#	From Savings	31#
PLACE A STOP PAYMENT:	67#	From Other Account	34#
DIVIDEND & INTEREST:		OBTAIN RATES:	51#
Dividend Paid on Share Accounts	18#	MISCELLANEOUS:
Interest Paid on Loans	19#	Change Access Code:	66#
ACCESS NEW MEMBER Account:	20#	Help (Speak Service Menu Code)	81#
		Speak to Operator	90#
		End Conversation	99#

For a printable PDF version of this code list, click here.

Using Commonwealth Credit Union's Audio Response Service ("Tellie") is simple.

After calling "Tellie," you will be prompted to enter your Access Code. This is the 4- or 5-digit Personal Identification Number that will be assigned to you when you register for this service. (You can use "Tellie" to change this Access Code at any time.)

Next, "Tellie" will ask you to enter a Service Code and press the pound (#) sign. These Service Codes are identified in the chart above.

If selecting an option that can apply to several of your accounts (such as an account balance inquiry and you have more than one account), you will be asked to enter your Share ID or Loan ID. This identifying information is located on your monthly statement.

For Dividend or Interest inquiries, you will be given the total amounts for all your Savings or Loan accounts.

For recent account activity inquiries (check clearances, withdrawals, etc.), responses will list the last 5 such transactions. You can then choose to hear additional transactions.

Sign up today and start experiencing the benefits of account access when you're "on the go" with Commonwealth Credit Union's Audio Response Service.

You may view or print Regulation E by clicking here.