After Hours Assistance
502.564.4775 or 800.228.6420
After Hours - Lost/Stolen Number:
Select Option 2 for lost/stolen cards. After entering your card number, you will be referred to the next available representative.
Falcon Fraud Monitoring:
If you are contacted by our fraud monitoring company we encourage you to call the above number back to verify any transactions they are inquiring about. The call will then be connected with an automated voice that will identify themselves as “Visa Fraud Prevention Services on behalf of Commonwealth Credit Union”. You can follow the prompts and at any time during this call you may press zero to speak to a live representative.
Other Contact Information:
FTC Identity Theft Hotline: 877.438.4338 (877-ID-Theft)
Social Security Administration: 800.269.0271
Credit Reporting Agencies:
SCAN check: 800.262.7771
National "Do Not Call" Registry: 888.382.1222
Better Business Bureau: 800.866.6668
Kentucky Attorney General: 502.696.5300
* Not all of these agencies may pertain to the type of fraud or compromise you have experienced. Please contact our office if you have any questions about who you should contact.